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Communications
for Healthier Patients
Healthcare firms can improve health outcomes with communications technology that increases staff efficiency while also lowering costs.
You Might Be Facing
You Should Ask
5 Questions
Challenges
Inadequate patient follow-up is costly. On average, a patient readmitted in fewer than 30 days costs a hospital $15,200
Patient satisfaction scores need improvement.“Poor staff-to-patient communications” is cited frequently as a key source of frustration.
Missed connections waste crucial minutes. People are missing more calls than ever since the pandemic, with 60 percent reporting missing healthcare related calls. Half of them found it difficult to return the calls due to systems being overrun.
Communications are too slow. Care teams lose an average of 19 minutes per hour due to patient transfer delays caused by communications bottlenecks.
Staff is frustrated. Critical care nurses are interrupted anywhere from 2 to 23 times an hour due to a lack of control overhow and when they can be reached.
96% of clinicians and 86% of contact center staff are experiencing burnout.
Source: 2021 State of Healthcare Communications Survey
1. Will my infrastructure remain flexible?
Can the infrastructure support multiple locations?
2. Will it be compliant with industry regulations?
This includes PCI, SOC and HIPAA
3. What features will improve patient engagement?
Can I get web chat, video conferencing and call routing?
4. How will the system streamline clinicalworkflow?
Can I get collaboration tools like one-button dialing, desktop sharing and the ability to quickly assess staff availability?
5. Will its features work with my existing systems?
Is the solution capable of integrating with patientportals, EHRs and other applications?
76% of healthcare organizations are investing in the technology to power virtual health services.
Source: 2021 Deloitte Center for Health Solutions Survey
How the Right Communications Can
DRIVE RESULTS
Increase patient satisfaction
Increase revenues
and ROI
Make staff more efficient
Enable staff
mobility
Features like web chat and automated scheduling give patients more — and faster — options for connecting with nurses and physicians.
92% of health systems are turning to digital transformation to improve consumer satisfaction.
Source: 2021 Deloitte Center for Health Solutions Survey
Reduce costly readmissions by automating appointment reminders and follow-up communications.
Streamline workflows with collaboration tools such as videoconferencing and desktop sharing.
Dispersed teams are more productive and agile with clinical workflow and communications apps integrated and available on mobile devices.
We have control over how and when we communicate with external customers that we never had before.
Lou Gallagher, Senior Director of Engineering and Architecture at HealthEast
IG-901067-R2207-EN
Source: Healthcare IT Today