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One Size Does Not Fit All
Video, & Much More
92
%
98
%
<3
%
63
%
prioritize
modernizing UC
investing in hybrid
delta in Top 5 investment priorities
expect video in UC
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63% are modernizing their UC landscape. Investment drivers make hybrid communication infrastructure the right choice.
Customer Engagement Focus (52%) Improving customer engagement through an entire communication solution, not just new features. Includes modernizing outdated systems for better interaction.
Outdated systems (48%) Replacing obsolete systems due to lack of support, integration issues, or evolving needs. Modern systems offer better integration, features, and user experience.
Remote Work Support (45%) Many need solutions for remote/mobile workers with features like video conferencing, mobile apps, and secure access.
The goal is seamless collaboration regardless of location. Disparate Systems & Specific Functionality (40%) Organizations require industry-specific capabilities. Self-developed integration capabilities are of value but not mandatory.
Enhanced Collaboration (68%) Boosting productivity through enhanced communication and collaboration tools that empower all teams, regardless of their location. Data Control and Security (57%) Implementing robust security measures to protect sensitive data, prevent breaches, and address privacy and compliance requirements. Scalability and Consistency (53%) Leverage a hybrid infrastructure for cloud scalability and on-premises consistency, ensuring adaptability and control as your needs evolve.
Maximizing Existing Investments (45%) Integrate your current systems with the cloud to unlock new capabilities while maximizing existing investments and transitioning gradually. Cost-effective Prioritization (40%) Prioritize cloud for frequent use, on-premises for critical functions while minimizing disruptions and maximizing cost savings.
Affordable Advanced Features (31%) Access advanced features and modernize cost-effectively with an affordable alternative to full cloud migration, including easy upgrades.
Hybrid environments are becoming increasingly popular in today's business landscape. A recent survey found that 92% of firms are investing in their communications landscape and prioritizing hybrid sales and partnerships. These are the key reasons why:
The Importance of a Robust Partner Ecosystem 64% of organizations prioritize suppliers with matured partner networks for guidance in identifying the optimal solution tailored to their needs and long-term vision.
Hybrid for Diverse Needs Hybrid offers the flexibility, security, and scalability to meet the varied needs of different organizations.
Tailored for Different Sectors Different sectors have unique requirements and challenges, necessitating customized modernization strategies.
Supporting Remote, Mobile Workers The rise of remote and hybrid work has dramatically altered communication needs. Solutions must support seamless collaboration and secure access for diverse work environments.
Adopting Specific Functionality Organizations want industry-specific features plus integrations or customization flexibility.
Different sectors and growth strategies have unique requirements and challenges, necessitating customized modernization strategies to achieve optimal outcomes.
Video is Non-negotiable 98% expect video conferencing.
Enhanced Flexibility Different modes cater to various communication needs and preferences, ensuring effective communication in diverse scenarios.
Improved Accessibility Multiple modes ensure that communication is accessible to all employees, regardless of their location or technological constraints.
Increased Productivity Enabling modern AI capabilities that boost video collaboration effectiveness, e.g., meeting transcription and summarization.
Better Customer Engagement Offering multiple communication channels improves customer experience by providing options that suit their preferences.
Enhanced Collaboration Diverse communication tools support different collaboration styles, fostering better teamwork and innovation.
In hybrid work environments, face-to-face communication is vital for collaboration and employee engagement. An approach driven by intentional diversity not only meets the unique needs of specialized workers but also drives overall business success.
With organizations facing a range of challenges in the digital age, including security issues, compliance with regulations, changing customer expectations, and the rise of hybrid work models, we are not surprised to see an overwhelming consensus forming around the use of hybrid communications systems.
Anurag Agrawal, Chief Global Analyst, Techaisle
After racing to adopt multi-tenant cloud solutions, many organizations face increasing complexity from evolving security requirements, compliance mandates, and the integration of advanced technologies like GenAI. Customers struggle with systems that hinder their ability to balance risks at scale and avoid business disruption.
Luiz Domingos, Chief Technology Officer at Mitel
After racing to adopt multi-tenant cloud solutions, many organizations face increasing complexity...
Luiz Domingos,
Chief Technology Officer at Mitel
With organizations facing a range of challenges in the digital age...
Anurag Agrawal,
Chief Global Analyst, Techaisle